Refund policy

No refunds or returns: 
We do not accept refunds or returns. However, if you receive an item that is faulty due to shipping or has passed its expiry date, we will replace your product.

Proof of faulty items:
To qualify for a replacement, please record a video as you are unboxing and opening your package. This video serves as proof and will help us investigate the issue.

Report faulty items promptly:
Please contact us with the unboxing video within 24-hours of receiving your products if there is an issue.

Replacement timeline:
Once the matter is reviewed and approved, you will receive a new package within 5 - 7 working days at the suppliers cost.

To start a return, you can contact us at koekiesco@gmail.com

Unfortunately, we cannot accept returns on sale items or gift cards.